Returns & Postage

All our item prices include postage unless your in certain areas where we charge extra for delivery.

Even though we list as free please note we still do have to pay for delivering the items to couriers. 

Any issues arising due to our fault like damaged bed/incorrect bed/item not as described/other problems with the manufacturing of the bed then we will happily pay the cost of postage for replacement/returns.

In the event of a item being ordered incorrect color/size/type/you don't like it/issues with not being in for delivery on the day after agreed time/day then you would pay the cost of returning the item/delivery cost incurred for attempted delivery which we will deduct along with a cancellation admin fee of £10 from the amount you are owed in the event of a refund (The min cost of delivery and returns for beds is £50 either way, ottoman boxes £12-£16). In the event of an exchange then you would need to pay the cost of re-delivery depending on the item plus £5-£20 return cost for the item being sent back to us.

Once the courier has turned up to your door to deliver the item the delivery cost is due wether the item is accepted or not, as per trading terms and conditions we will not deduct delivery cost if we are the reason for item being returned (incorrect bed sent or it’s damaged) in the event of a refund being requested and the reason for return is because of something like incorrect item ordered/incorrect colour or don’t like then the costs highlighted above would need paying by you.

All our items come with 30 days return with all faults or damage which needs reporting within 3 days of the item being delivered.

Most items come with 1 year guarantee (excluding mattress) on workmanship where any defects arise within the wooden frame, hinges, gas lift we will replace them however natural wear and tear is not covered.

Replacement parts are available in the event of item being damaged by yourself in any scenario.

Please contact us to have your postcode checked out before purchase and if you haven't read this then in some instances we would check postage and cancel order if postage is high and then point out to read this.

Extra postage charges applicable to:

Scotland, Wales, 

We don’t deliver to Highlands & Island Isle of Wight, Guernsey, NI and Jersey.